TERMS & CONDITIONS
The following Terms and conditions do not affect your statutory rights. Please read carefully.
1. The Little Flower Atelier service
l. l The Little Flower Atelier's products are subject to availability. In the event of any supply difficulties The Little Flower Atelier reserves the right to substitute a formerly agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/plants and sundries. The Little Flower Atelier stresses that flowers and plant material are natural products and colours may differ or be unavailable to those agreed, but the next best thing will always be provided.
1.2 • In the event that The Little Flower Atelier is unable to supply a product or service to you, The Little Flower Atelier shall notify you as soon as is reasonably possible and shall reimburse your payment in full.
1.3 • Your invoice reflects the time, knowledge and skill required to fulfil The Little Flower Atelier’s service for your wedding/event requirements. Each component carries a set amount of administrative time, which has been calculated accordingly.
1.4 • An initial consultation and detailed quote are included in any costing for a wedding/event.
2. Prices and payment
2.1 • Should you wish to book The Little Flower Atelier a non-refundable, non-deductable booking fee of £250 is required to secure your wedding/event date in my diary. Your date is not secured until these have been received. This booking fee is not deducted from your final invoice.
2.2 • Payment of the booking fee confirms acceptance and agreement of your quote, the services to be provided and also deemed acceptance of these terms & conditions. Payment can be made by cash or bank transfer.
2.3 • The estimate provided by The Little Flower Atelier is based on prices of flowers at the time of your enquiry. Flower prices change frequently and depending how far in advance an estimate has been provided, prices are likely to change. The Little Flower Atelier will confirm final prices 12 weeks prior to your wedding/event.
2.4 • Full payment for product or service must be received prior to the wedding/event and no less than 10 weeks before the wedding/event. A post wedding/event invoice may be issued if there are additional and unforeseen costs associated with the wedding/event.
2.5 • The Little Flower Atelier specialises in bespoke floral design at the highest level. With extensive experience and exceptional skill, we source only the finest quality ingredients to create truly distinguished arrangements. Our expert craftsmanship requires a minimum investment of £5,000 for single day celebrations & £8,000 for multi-day celebrations.
2.6 • If you would like The Little Flower Atelier to source props or shop for specific items on your behalf (not including flowers), this will be charged by the hour at a rate of £30.00 per hour. This will either be added to your final invoice or form part of the post-event invoice.
2.7 • The Little Flower Atelier will plan the delivery around the order of the day and work to a tight schedule to ensure flowers are delivered and moved around on time. In the event that the ceremony or any other timings are changed significantly without prior notice (anything over an hour) The Little Flower Atelier will invoice for you at a rate of £30 per hour. This will form part of the post-event invoice.
2.8 • We reserve the right to make an admin charge of £150 for a complete redesign.
3. Delivery
3.1 • The Little Flower Atelier charges for travel at a cost of 65p per mile travelled and £30.00 per hour. We're happy to deliver to multiple locations, with travel costs calculated accordingly.
3.2 • You, the client are responsible for providing the correct venue/delivery contact details and full address including postcode and any specific directions.
3.3 • All florals will be delivered and installed at a mutually agreed time prior to your event. The Little Flower Atelier & team are not responsible for delivery delays outside of our control. If the supply of our services is delayed by an event/incident outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by said event and no amount of the full invoice will be refunded.
3.4 • The Little Flower Atelier is at liberty to make changes to the agreed delivery or set up time providing this does not delay or negatively impact your event. You will be notified as soon as possible.
4. Wedding / Event set up
4.1 • Jill owner & lead designer of The Little Flower Atelier will personally create and deliver your bridal party flowers, unless otherwise stated. On occasion, Jill Alexander will ask members of her team, trained and experienced florists, to set up the venue and/or move around the flowers between locations.
4.2 • If working at height, you may be charged ladder hire and additional labour to help ensure risk is minimised. This will be priced on a case-by-case basis and discussed and agreed with you in advance.
4.3 • Additional set up charges may apply, e.g. for large installations, styling, venues with difficult access. This will be fully discussed with you in advance.
4.4 • The Little Flower Atelier accepts no responsibility for any damage caused by flames or lit candles at a wedding/event.
5. Collection and damages
5.1 • If you use props, vases etc. belonging to The Little Flower Atelier, they must be emptied and safely returned to the workshop either in Pontefract (WF8 3RH) or Dunfermline (KY11 8TS) in their original condition, within five days of the wedding/event date (unless other arrangements have been agreed). Alternatively, a flat fee of £100 is charged for collection within 20 miles from WF8 3RH or KY11 8TS . If outside of this area, additional travel expenses apply at a rate of 65p per mile plus a minimum hourly addition of £30.00 per hour of time. A time and day will be agreed in advance. Please note normal workdays are Monday-Friday.
5.2 • It is the responsibility of the individual in receipt of the quote, the client, to ensure that all items loaned or hired from us or another third party are returned in the same condition as when they were delivered. Damage includes, but is not limited to breakages, cracks, stains, or burns. The client will be responsible for covering the cost of any repairs or replacements.
6. Changes and Cancellation
6.1 • Cancellation must be notified as soon as reasonably possible. Any booking fee paid will be retained regardless of the circumstances of the cancellation. As per term 2.4, The Little Flower Atelier must receive full payment 10 weeks prior to your wedding/event. If you cancel your wedding/event within the final 10 weeks before the wedding/event and after we have received full payment from you, we will be unable to offer any refund and will retain the fully paid amount.
6.2 • Cancellation charges:
9 months prior to your wedding/event = booking fee retained
6-8 months prior to your wedding/event = - booking fee retained + an admin fee of £250 required.
3-6 months prior to wedding/event = booking fee retained +50% of the final amount payable
10 - 12 weeks prior to wedding/event = booking fee retained +75% of the final amount payable
10 weeks to date of wedding = booking fee retained 100% of total amount payable
6.3 • Changes to your order can be made up to 12 weeks prior to the wedding/event. After that point, you will be invoiced for your final payment, and additions cannot be guaranteed. If you wish to cancel items, after the final payment is received (ten weeks prior to the event), you will not be reimbursed.
7. Third party products or service
7.1• The Little Flower Atelier sometimes hires in items for use in event floristry. All items are checked thoroughly, and good condition is ensured. However, if an item were to break, crack or cause injury to a 3rd party or individual then The Little Flower Atelier will not accept any responsibility and the dispute will need to be settled between you and the supplier of said faulty item.
8. Complaints
8.1 • Your complete satisfaction is important to The Little Flower Atelier. If anything doesn't meet your expectations, please reach out as soon as possible.
8.2 • To ensure your florals remain pristine, The Little Flower Atelier will provide care instructions at delivery. This typically includes storing arrangements in a cool location away from direct heat, drafts, and strong fragrances, while keeping bridal bouquets hydrated in their wrapping until you're ready to carry them.
9. Social Media and the use of images of your flowers
The Little Flower Atelier will share images of your floral arrangements on social media after your wedding/event takes place. We may also feature additional photographs and details from your celebration on our website, Instagram, and Pinterest. We warmly welcome you to share your professional wedding photos with us. We always credit the photographer.
10. General Disclaimer
10.1• Acts of God, sudden ill health and adverse weather conditions may affect The Little Flower Atelier’s ability to deliver the service. In the event of any of these happening The Little Flower Atelier will remain in contact with the client in the lead up to the wedding/event and discuss a contingency plan. If Jill Alexander is unable to personally complete or deliver your wedding/event due to ill health, it will be outsourced accordingly.
Ultimately, The Little Flower Atelier cannot accept any responsibility for Acts of God, sudden ill health or adverse weather conditions, which are completely out of their control. If adversely prevented from providing the service due to Acts of God or adverse weather conditions, the full invoice amount will not be refunded and will be retained by The Little Flower Atelier.
10.2 • The Little Flower Atelier reserves the right to supplement and amend these Terms and Conditions from time to time. The Little Flower Atelier will inform you of any changes to these conditions.
10.3 • As much as we would love the flowers to last forever, The Little Flower Atelier can only guarantee the flowers for the day of your wedding/event.
10.4 • The contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England, Scotland and Wales.
After a review and by paying the booking fee you are entering into a contract and therefore agree to these terms and conditions.
Contact & Payment Details
The Little Flower Atelier
4 Carleton Park Avenue, Pontefract. West Yorkshire
Email: jill@thelittlefloweratelier.com
MOB: 07894386394
To: Jill Alexander
Virgin Money
Sort Code: 05-06-71
Account Number: 16087064
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